Privacy Policy

This Privacy Policy explains how Dongguan Aroma Ease Manufacture Co., Ltd. (“Aroma Ease,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, contact us, request quotes or samples, place OEM/ODM orders, or otherwise interact with our services related to eco-friendly, long-lasting paper air fresheners for cars, homes, hotels, offices, daily use, and promotional branding.

If you have questions, please contact us using the details in the Contact Us section.

1) Who This Policy Applies To

This Privacy Policy applies to:

Website visitors and people who communicate with us by email, phone, messaging apps, or social media
Business clients, procurement teams, brand owners, and distributors who request OEM/ODM services
Individuals acting on behalf of a company (for example, a buyer requesting customized shapes, logos, and packaging)

This policy does not cover third-party websites, platforms, or services that may link to or from our site.

2) Information We Collect

We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from business partners.

A. Information You Provide

Depending on how you interact with us, you may provide:

Contact information: name, job title, company name, country/region, email address, phone number, messaging handles
Business and order details: product specifications (shape, size, artwork, logo files), fragrance preferences, packaging requirements, estimated quantities, delivery timeline, shipping address, invoice details
Communication content: messages you send, inquiry forms, quote requests, customer service records
Compliance or quality documents (if applicable): information needed for certifications, product compliance, shipping, and customs documentation

B. Information Collected Automatically

When you visit our website, we may automatically collect:

Device and usage data: IP address, browser type, device type, operating system, pages viewed, time spent, referring URL
Approximate location: derived from IP address (city/region level)
Cookies and similar technologies: to remember preferences and understand website performance (see Section 6)

C. Information From Partners

We may receive information from:

Logistics providers (delivery updates, shipping confirmations)
Payment providers (payment status; we generally do not store full payment card details)
Business partners or distributors (contact and project details needed to coordinate OEM/ODM production)

3) How We Use Your Information

We use personal information to:

Respond to inquiries and provide product information, pricing, and technical support
Prepare quotes and samples for paper air fresheners (cars, homes, hotels, offices, promotional gifts, etc.)
Deliver OEM/ODM services, including design review, proofing, production scheduling, quality checks, and packaging coordination
Manage orders and logistics, including shipment booking, customs paperwork, and delivery communication
Improve our website and service quality, including troubleshooting, analytics, and user experience improvements
Maintain safety and prevent fraud, detect security incidents, and protect our systems
Meet legal and regulatory obligations, including accounting, tax, and compliance requirements
Marketing and business communications (where permitted by law), such as sending product updates, new capabilities, or seasonal promotions. You can opt out at any time.

4) Legal Bases for Processing (Where Required)

Where applicable laws require a legal basis, we rely on:

Contract necessity: to provide quotes, samples, OEM/ODM production, and fulfill orders
Legitimate interests: to run our business efficiently, improve services, prevent fraud, and secure systems
Consent: where you choose to receive marketing communications or where cookies require opt-in
Legal obligations: to comply with laws, regulations, and lawful requests

5) How We Share Information

We do not sell your personal information. We may share information only as needed:

A. Service Providers

We share with trusted vendors who help us operate, such as:

Website hosting and analytics providers
Communication tools (email, CRM, messaging tools)
Logistics and freight forwarders
Packaging suppliers and printing partners (only the data required for your project)

They are required to handle data securely and only for the services we request.

B. Business Transfers

If we undergo a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction, subject to appropriate safeguards.

C. Legal and Safety

We may disclose information to comply with laws, court orders, or lawful requests, or to protect the rights, safety, and security of Aroma Ease, our clients, and others.

6) Cookies and Similar Technologies

We may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Measure traffic and performance
Understand which pages and content are helpful for visitors

You can control cookies through your browser settings. If your region requires opt-in consent for certain cookies, we will provide a cookie notice or settings tool where appropriate.

7) International Data Transfers

Aroma Ease operates in China and serves global brands worldwide. Your information may be processed in China or in other countries where our service providers operate. When we transfer data internationally, we use reasonable safeguards as required by applicable law, such as contractual protections and security controls.

8) Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or alteration. Examples include access controls, internal policies, and security practices aligned with business needs.

No method of transmission or storage is 100% secure, but we work to continuously improve our protections.

9) Data Retention

We keep personal information only as long as necessary for:

Providing services (quotes, samples, OEM/ODM production, order fulfillment)
Maintaining business records and audit requirements
Handling disputes and enforcing agreements
Complying with legal obligations

Retention periods vary depending on the type of information and the purpose for which it is processed.

10) Your Rights and Choices

Depending on your location, you may have rights such as:

Access to the personal information we hold about you
Correction of inaccurate information
Deletion of certain information
Restriction or objection to processing
Data portability (in some jurisdictions)
Withdrawal of consent (where processing is based on consent)

To exercise your rights, contact us using the details below. We may request verification to protect your information.

Marketing Opt-Out

You can opt out of marketing messages at any time by using the unsubscribe method in the message or by contacting us.

11) Children’s Privacy

Our services are intended for businesses and general audiences and are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us information, contact us and we will take appropriate steps.

12) Third-Party Links

Our website or communications may include links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties. Please review their policies before providing information.

13) Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will post the updated version with a new “Effective date.” If changes are significant, we may provide additional notice where required.

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact:

Email: sales@airfreshenerpaper.com
WhatsApp: +86 13751457935